Reputone calls customers after a service, quote, or meeting, captures the outcome in your CRM, and turns what they say into a clear next step—whether that is a review invitation, callback, task, or recovery case.
Quote follow-up
Quote Q-12049 · Kitchen renovation
Jordan confirmed the quote was received and is reviewing it with a partner. They have a question about the project timeline and asked to speak with the estimator.
Human callback requested
Tomorrow at 2:00 PM
Built for customer-facing teams
The follow-through gap
Your team sends the estimate, but busy days make consistent follow-up difficult and buying questions arrive too late.
Useful feedback stays in conversations and inboxes instead of becoming a clear score, theme, owner, and next action.
Managers need a reliable way to hear customers, respond quickly, and keep review feedback separate from public ratings.
The Reputone platform
Keep reputation work and operational follow-up connected to the same customer without blending their outcomes.
Collect directly asked CSAT or NPS feedback, offer the same optional public-review path to every respondent, and open a recovery case when a customer needs attention.
Follow up on quotes, meetings, service questions, and custom business needs with purpose-built agents and structured outcomes your team can use immediately.
How it works
Add one customer, upload a CSV, launch a campaign, or connect a business event such as a completed meeting or sent quote.
Choose a purpose-built agent and call now or schedule within the customer’s eligible local calling window.
Reputone records the outcome, summary, sentiment, requested action, and type-specific details in a structured format.
The CRM timeline updates and Reputone creates the accepted review invitation, callback, task, or case your team needs.
Purpose-built AI agents
Configure the voice, language, questions, ownership, and scheduling policy for each workflow.
Check whether a quote was received, capture its customer-reported status, questions, objections, revision needs, and decision timing.
Ask for an explicit 1–5 CSAT score, collect comments and concerns, and create an operational case when attention is required.
Handle service check-ins, appointments, account questions, next steps, and custom customer conversations.
Collect CSAT or NPS feedback, offer an optional rating-neutral public-review invitation, and add recovery when needed.
Product proof, not promises
Each example shows the plain-language result a business owner sees after a call—not a raw payload or technical log.
Quote Q-12049 · Example
What happened
The customer confirmed receipt, asked about the project timeline, and requested a conversation with the estimator.
Next action
Human callback · Tomorrow at 2:00 PM
The callback is linked to the quote, customer, agent, and CRM timeline.
Connected capabilities
Calls, feedback, invitations, cases, and next actions stay connected to the customer record.
Create a single follow-up on the fly or run durable scheduled campaigns and event-driven workflows.
Review, quote, meeting, and general follow-up views show the metrics and actions relevant to each workflow.
See the useful business summary first, then open the recording or transcript when available.
Provision agents with the language, voice, questions, and conversation policy appropriate for the customer.
Filter by location, owner, agent, outcome, and date while respecting team permissions.
Give each location a branded page for calls, callbacks, and configured review destinations.
Manage optional customer rewards and redemptions alongside the broader customer experience workflow.
Responsible by design
Reputone helps teams run consistent customer conversations while preserving consent, customer choice, and a clear audit trail.
Built for
Follow up on estimates, capture project questions and revision needs, and schedule the next conversation.
Check in after sales or service, record concerns, and route requested callbacks to the right team.
Collect stay or dining feedback, understand recurring themes, and coordinate timely service recovery.
Gather experience feedback and requested follow-up using organization-approved calling and privacy policies.
Follow up after consultations and meetings to clarify next steps, ownership, and customer questions.
Collect structured service feedback across locations and keep operational concerns distinct from public reviews.
Compare locations, identify recurring issues, and manage customer follow-through from one workspace.
Simple capacity
The subscription screen calculates the current server-owned plan price, allowances, location subtotal, seat subtotal, and combined total before checkout.
Start nowEach purchased location includes two AI agents, two phone numbers, and its share of the pooled AI minutes, calls, and rewards.
One user seat is included. Each additional paid seat lets another organization member access Reputone.
FAQ
Give your team one place to collect customer feedback, follow up on opportunities, and act on what customers say.
